Hotel Ops Director - Guest Experience & Profitability

Marriott's Crystal Shores; Marco Island (FL); Presencial; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Marriott Vacations Worldwide on Marco Island seeks an operations leader to optimize guest experiences and drive property performance in line with brand standards. The role involves aligning with the hotel leadership team and executing strategy to sustain service excellence.

You will analyze service issues, monitor budget performance, coach the team, and ensure effective HR practices while maintaining clear communication with hotel leadership and guests.

Formación

• Degree requirements as listed with related hospitality experience.
• Related professional area experience may be applicable.

Responsabilidades

• Analyzes service issues and identifies trends.
• Makes and executes operational decisions to move the property toward goals.
• Monitors hotel operations sales performance against budget and reviews financial statements.
• Coaches and supports the operations team to manage occupancy, rate, wages and controllable expenses.
• Champions the brand’s service vision and aligns leadership across departments.
• Reviews guest feedback and ensures appropriate corrective action is taken.
• Fosters fair and equitable HR practices and maintains ongoing communication with staff.
• Conducts regular stand-up meetings and ensures SOPs/LSOPs are followed.

Educación

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Descripción del empleo

Marriott Vacations Worldwide on Marco Island seeks an operations leader to optimize guest experiences and drive property performance in line with brand standards. The role involves aligning with the hotel leadership team and executing strategy to sustain service excellence.

You will analyze service issues, monitor budget performance, coach the team, and ensure effective HR practices while maintaining clear communication with hotel leadership and guests.