Room Operations Director: Elevate Guest Experience & Revenue

Marriott Resorts Hospitality Corporation; United States; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking a Hospitality Operations Manager in the United States to lead Rooms and guest service initiatives, optimize profitability, and drive brand standards across property teams. This exempt, salaried role requires a 2-year or 4-year degree with several years in guest services, front desk, or management operations; relocation assistance available and a $3,000 sign‑on bonus.

Responsibilities include monitoring revenue, coaching staff, handling guest issues, and

Qualifications

• 2-year degree in Business Admin or Hotel/Restaurant Management with 4 years of related experience.
• OR a 4-year degree with 2 years of related experience.

Responsibilities

• Manage profitability by identifying key drivers of guest satisfaction and aligning ops with brand strategy.
• Monitor revenue goals and wage/expense controls, coaching teams to meet targets.
• Lead operations and department teams to deliver consistent service and clear goals.
• Review guest feedback and take corrective action to improve quality and satisfaction.
• Oversee HR activities, ensure fair treatment, communication, and ongoing staff development.

Skills

Guest services

Front desk

Operations management

Team leadership

Education

2-year degree in Business Admin/Hotel/Related major

4-year bachelor’s degree in Business Admin/Hotel/Related major

Job description

Marriott Vacations Worldwide is seeking a Hospitality Operations Manager in the United States to lead Rooms and guest service initiatives, optimize profitability, and drive brand standards across property teams. This exempt, salaried role requires a 2-year or 4-year degree with several years in guest services, front desk, or management operations; relocation assistance available and a $3,000 sign‑on bonus.

Responsibilities include monitoring revenue, coaching staff, handling guest issues, and