Hotel Operations Leader — Guest Experience

Marriott Resorts Hospitality Corporation; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation Assistance Available

Job summary

Marriott Vacations Worldwide is seeking a senior operations leader to manage profitability, guest experience, and team performance at a Marriott-branded property. You will steer guest satisfaction, operational strategy, and financial performance to achieve company goals.

Lead department teams, communicate clear objectives, and implement brand standards across Rooms and F&B. This role emphasizes staff development and exemplary service delivery for diverse guests.

Qualifications

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related major.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major.

Responsibilities

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.

Skills

Guest services

Operations management

Leadership

Budgeting

Strategic planning

Education

2-year degree

4-year degree

Job description

Marriott Vacations Worldwide is seeking a senior operations leader to manage profitability, guest experience, and team performance at a Marriott-branded property. You will steer guest satisfaction, operational strategy, and financial performance to achieve company goals.

Lead department teams, communicate clear objectives, and implement brand standards across Rooms and F&B. This role emphasizes staff development and exemplary service delivery for diverse guests.