Guest Experience Operations Manager

FOH Hospitality LLC; United States; On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking a non-exempt property operations leader to drive guest satisfaction and team engagement. You will translate goals to staff, monitor guest feedback, and implement improvements across front desk, housekeeping, and related areas.

The role requires a strong service mindset, formal hospitality training or experience, and the ability to manage operations with professionalism and integrity. Relocation assistance available.

Qualifications

• High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, or related area.
• OR a 2-year degree in Resort and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Translates goals to the team for guest tracking and productivity.
• Creates an environment that emphasizes motivation, teamwork, and continuous service improvement.
• Leads by example with energy and enthusiasm and supports associates in meeting guest needs.
• Ensures associates understand guest expectations and strive to exceed them.
• Monitors guest satisfaction results and develops plans to address opportunities.

Skills

Guest services

Front desk

Housekeeping

Leadership

Education

High School Diploma or GED

2-year degree in Hospitality / Resort Management or related

Job description

Marriott Vacations Worldwide is seeking a non-exempt property operations leader to drive guest satisfaction and team engagement. You will translate goals to staff, monitor guest feedback, and implement improvements across front desk, housekeeping, and related areas.

The role requires a strong service mindset, formal hospitality training or experience, and the ability to manage operations with professionalism and integrity. Relocation assistance available.