Hotel Operations Director — Guest Experience & Growth

The Laura Hotel; Houston (TX); In loco; USD 100.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free lunch

Discounted parking

Travel benefits

Pet insurance through ASPCA

401(k) with employer matching

YouDecide program

Hotel Room Discounts

Medical insurance

Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Descrizione del lavoro

The Laura Hotel in Houston is seeking a seasoned Director of Operations to drive performance across Rooms and Food & Beverage, Finance, Sales, Marketing, Spa, and Repairs and Maintenance. You will lead the executive team to achieve guest satisfaction and financial goals, stepping in during the GM’s absence as needed.

Responsibilities include budgeting, forecasting, staff development, and ensuring compliance with brand SOPs while maintaining high service standards across the property.

Competenze

• Minimum 3-5 years of management experience in hotels, preferably covering rooms and F&B.
• Strong computer literacy and financial management knowledge.
• Knowledge of hotel operations, marketing plans, safety programs, budgeting, and hospitality law.
• Excellent verbal and written communication; able to resolve conflicts.

Mansioni

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts; implement controls for expense management.
• Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, evaluate performance, and take disciplinary actions when appropriate.
• As a member of the Executive Committee, help create and execute the hotel’s financial objectives.
• Comply with attendance rules and be available to work regularly; perform other duties as assigned.

Conoscenze

Management experience

Rooms & F&B knowledge

Financial management

Verbal & written communication

Team leadership

Descrizione del lavoro

The Laura Hotel in Houston is seeking a seasoned Director of Operations to drive performance across Rooms and Food & Beverage, Finance, Sales, Marketing, Spa, and Repairs and Maintenance. You will lead the executive team to achieve guest satisfaction and financial goals, stepping in during the GM’s absence as needed.

Responsibilities include budgeting, forecasting, staff development, and ensuring compliance with brand SOPs while maintaining high service standards across the property.