Hotel Operations Leader: Rooms, F&B & Finance

HEI Hotels & Resorts; Houston (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health and dental insurance

Vision insurance

401(k) matching

Hotel room discounts

YouDecide program

Pet insurance

Job summary

HEI Hotels & Resorts in Downtown Houston seeks a Director of Operations for The Laura Hotel to oversee Rooms, F&B, Finance, Sales and Marketing, Spa, and Maintenance. Lead teams to achieve guest satisfaction and financial goals, acting in the General Manager's absence when needed.

The ideal candidate brings 3–5 years of management experience, strong financial acumen, and proven leadership in hospitality with excellent communication skills.

Qualifications

• Minimum 3–5 years of management experience in hospitality.
• Computer literacy and financial management knowledge required.
• Knowledge of hotel operations, marketing plans, safety programs, and long-range planning.
• Able to resolve guest, supervisor, and associate conflicts.
• Effective verbal and written communication skills.

Responsibilities

• Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
• Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
• Ensure compliance of brand standard operating procedures and policies.
• Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Management experience

Communication skills

Conflict resolution

Guest relations

Tools

Financial management

Computer literacy

Budget forecasting

Job description

HEI Hotels & Resorts in Downtown Houston seeks a Director of Operations for The Laura Hotel to oversee Rooms, F&B, Finance, Sales and Marketing, Spa, and Maintenance. Lead teams to achieve guest satisfaction and financial goals, acting in the General Manager's absence when needed.

The ideal candidate brings 3–5 years of management experience, strong financial acumen, and proven leadership in hospitality with excellent communication skills.