Director of Rooms: Guest Experience & Operations Leader

The Laura Hotel; Houston (TX); Sur place; USD 85 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical & Dental through Anthem

Vision Insurance through EyeMed

Vacation & Sick Time

Hotel Discounts

401(k) with match

Pet Insurance

Résumé du poste

The Laura Hotel in downtown Houston is seeking a Director of Rooms to oversee Front Office, Guest Services, Housekeeping and Laundry, ensuring exceptional guest satisfaction and achievement of financial targets.

As a member of the executive team, you will supervise Rooms Department Managers, develop budgets and forecasts, control labor costs, and implement SOPs to optimize operations and service reliability.

Qualifications

• Minimum 3 years of management experience in hotel operations.
• Knowledge of hotel operations, including budgeting, safety, and guest services.
• Strong verbal and written communication skills.
• Ability to resolve guest, supervisor, and associate conflicts.

Responsabilités

• Support the General Manager in managing all Rooms Department operations.
• Supervise all Rooms Department Managers on routine and strategic plans.
• Develop and execute Room’s division budget and revenue forecasts.
• Implement controls for expense management and labor scheduling.
• Collaborate with the Executive Committee to meet financial goals.

Connaissances

Management experience

Hotel operations knowledge

Verbal and written communication

Budget forecasting and cost control

Description du poste

The Laura Hotel in downtown Houston is seeking a Director of Rooms to oversee Front Office, Guest Services, Housekeeping and Laundry, ensuring exceptional guest satisfaction and achievement of financial targets.

As a member of the executive team, you will supervise Rooms Department Managers, develop budgets and forecasts, control labor costs, and implement SOPs to optimize operations and service reliability.