Hotel Operations Director: Guest Experience & Growth

ZMC Hotels, LLC; Bloomington (IN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

ZMC Hotels, LLC is seeking a Director of Operations to lead hotel operations in the General Manager's absence. You will support department heads, mentor managers, and focus on delivering a superior guest experience while running an efficient, profitable operation.

Responsibilities include overseeing front office, housekeeping, food & beverage, maintenance, night audit, and sales; driving profitability and guest satisfaction through strategic planning and leadership.

Qualifications

• Proven experience in hotel operations leadership.
• Strong budgeting, forecasting and P&L management.
• Ability to recruit, train and retain top talent.

Responsibilities

• Oversee hotel operations in GM's absence.
• Assist department heads and managers across all areas.
• Inspire employees and engage guests to deliver superior service.
• Market the hotel's quality products and services to exceed guest expectations.
• Create and manage annual budgets; monitor monthly performance.
• Produce and explain monthly financial reports; drive profitability.
• Ensure cleanliness and safety standards across departments.

Skills

Leadership

Operations management

Guest service

Budgeting

Team mentoring

Education

Bachelor's degree in Hospitality or Business

Job description

ZMC Hotels, LLC is seeking a Director of Operations to lead hotel operations in the General Manager's absence. You will support department heads, mentor managers, and focus on delivering a superior guest experience while running an efficient, profitable operation.

Responsibilities include overseeing front office, housekeeping, food & beverage, maintenance, night audit, and sales; driving profitability and guest satisfaction through strategic planning and leadership.