Director of Hotel Operations - Guest Experience & Growth

ZMC Hotels; Independence (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Advancement Opportunities

Paid Time Off

Vision Insurance

Wellness Resources

401(k)

Performance Bonus

Dental Insurance

Employee Discounts

Job summary

ZMC Hotels in Independence, Missouri seeks a Director of Operations to run the property in the General Manager's absence, guiding department heads, inspiring staff, and ensuring a profitable, guest-centric operation.

You will oversee front office, housekeeping, breakfast, maintenance, night audit, and sales while recruiting and developing talent, delivering the WOW guest experience, and producing monthly financial reports and budgets.

Qualifications

• Experience in hotel operations leadership and staff development.
• Ability to market quality services and achieve profitability.
• Strong interpersonal skills to engage guests and motivate employees.

Responsibilities

• Oversee daily hotel operations across front office, housekeeping, maintenance, and night audit.
• Assist department heads and managers to run a profitable, guest-focused operation.
• Prepare and explain monthly financial reports and annual budgets.
• Recruit, hire, train and retain top hotel staff to deliver a WOW guest experience.

Skills

Leadership

Operations management

Guest service

Budgeting

Team development

Job description

ZMC Hotels in Independence, Missouri seeks a Director of Operations to run the property in the General Manager's absence, guiding department heads, inspiring staff, and ensuring a profitable, guest-centric operation.

You will oversee front office, housekeeping, breakfast, maintenance, night audit, and sales while recruiting and developing talent, delivering the WOW guest experience, and producing monthly financial reports and budgets.