Hotel Operations Director: Elevate Guest Experience

HHM Hotels; Santa Fe (NM); On-site; USD 120,000 - 180,000; Full time

Job summary

HHM Hotels seeks a Director of Operations to lead hotel departments, uphold brand standards, and drive guest satisfaction. You will supervise daily operations, coach staff, and partner with the GM on budgets and forecasts to maximize revenue and preserve service excellence.

The role requires strong leadership, knowledge of hotel operations, and a proactive approach to safety and sustainability as part of HHM’s EarthView program.

Qualifications

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, hire, train, schedule, coach and support associates to standards.
• Oversee hotel departments to ensure high service and hospitality.
• Assist GM with forecasts, budgeting and cost control.
• Improve guest satisfaction and respond to complaints.
• Oversee payroll, AR/AP and cash handling.

Skills

Hotel operations knowledge

Staff coaching

Budgeting & forecasting

Guest service excellence

Education

Associate or Bachelor's degree

Job description

HHM Hotels seeks a Director of Operations to lead hotel departments, uphold brand standards, and drive guest satisfaction. You will supervise daily operations, coach staff, and partner with the GM on budgets and forecasts to maximize revenue and preserve service excellence.

The role requires strong leadership, knowledge of hotel operations, and a proactive approach to safety and sustainability as part of HHM’s EarthView program.