Hotel Operations Director - Guest Experience & Strategy

Remington Hospitality; Buffalo (NY); On-site; USD 80,000 - 108,000; Full time

Job summary

Remington Hospitality is seeking a Director of Operations to lead key guest contact departments within the operations division and oversee managers and teams to ensure exceptional guest experiences.

The role emphasizes budget oversight, coordination of housekeeping and front desk procedures, and effective communication with guests and staff across the property. Salary is commensurate with experience.

Qualifications

• Direct the activities of key guest contact departments with guidance to department heads.
• Oversee overall budget approval authority for operational departments.
• Monitor room-related systems to ensure procedures for outstanding guest experience.
• Communicate with guests and team members to answer questions and resolve concerns.
• Coordinate marketing initiatives, site visits, and housekeeping requests impacting operations.

Responsibilities

• Ensure guest reservation policies, standards and procedures are met.
• Resolve any complaints or challenges in a timely manner.
• Ensure housekeeping procedures are followed and issues are resolved promptly.
• Oversee check-in/check-out procedures and related issues.
• Manage the Manager on Duty program, including weekend stayovers and monitoring.

Job description

Remington Hospitality is seeking a Director of Operations to lead key guest contact departments within the operations division and oversee managers and teams to ensure exceptional guest experiences.

The role emphasizes budget oversight, coordination of housekeeping and front desk procedures, and effective communication with guests and staff across the property. Salary is commensurate with experience.