Hotel Operations Co-Captain & Guest Experience Leader

Hyatt Place Austin Downtown; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

White Lodging is seeking an Assistant General Manager to lead day-to-day hotel operations, focusing on guest and event satisfaction and associate engagement. You will drive profitability, training, and audits to ensure top performance in F&B and rooms operations.

This role requires leadership experience in hospitality, a track record of mentoring teams, and a commitment to growing within the organization. Join a culture that values development and promotion from within.

Qualifications

• The Assistant General Manager will have great organization, problem solving, and mentoring skills.
• A proven track record in training, development, mentoring and building cohesive teams.
• A desire to continuously grow your career and tackle the next challenge.
• Past leadership experience in Food and Beverage and/or department head Room Operations experience is required.

Responsibilities

• Act as the General Manager’s co-captain and lead the day-to-day operations within the hotel.
• Focus on guest and event satisfaction, associate engagement, profitability, and operational audits to ensure optimal results for both the hotel and food & beverage.
• Prioritize associate training and development within your hotel and help associates be their best self, day after day.
• Foster meaningful relationships with associates that align with our culture to help the hotel meet retention and internal promotion goals.
• Learn something new everyday to help grow your skill set and prepare for your next leadership role with White Lodging.

Skills

Organization

Problem solving

Mentoring

Team building

Leadership

Job description

White Lodging is seeking an Assistant General Manager to lead day-to-day hotel operations, focusing on guest and event satisfaction and associate engagement. You will drive profitability, training, and audits to ensure top performance in F&B and rooms operations.

This role requires leadership experience in hospitality, a track record of mentoring teams, and a commitment to growing within the organization. Join a culture that values development and promotion from within.