Hotel Operations AGM — Guest Experience Leader

Extended Stay America; Bellevue (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Extended Stay America is seeking an Assistant General Manager to support the GM or MUGM in daily hotel operations, aiming for optimum performance and top-tier guest satisfaction. The AGM will lead hourly staff, schedule and train teams, and drive a culture of excellence while maintaining safety standards.

The role emphasizes hands-on leadership, employee development, and ensuring company guidelines for safety and security are followed to deliver consistent, high-quality service.

Qualifications

• Experience in hospitality management or supervisory roles.
• Strong leadership and communication skills.
• Commitment to guest satisfaction and safety.

Responsibilities

• Oversee hourly staff scheduling, directing and training.
• Lead daily hotel operations to drive guest and associate satisfaction.
• Ensure safety and security procedures align with company guidelines.

Job description

Extended Stay America is seeking an Assistant General Manager to support the GM or MUGM in daily hotel operations, aiming for optimum performance and top-tier guest satisfaction. The AGM will lead hourly staff, schedule and train teams, and drive a culture of excellence while maintaining safety standards.

The role emphasizes hands-on leadership, employee development, and ensuring company guidelines for safety and security are followed to deliver consistent, high-quality service.