Hotel Maintenance Engineer - Guest Experience & Systems

StepStone Hospitality

Rocky Mount, Northern (NC, KY)

Hybrid

USD 34,000 - 46,000

Full time

8 days ago

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Job summary

StepStone Hospitality in Rocky Mount, NC seeks a Maintenance Technician to perform routine maintenance and repairs on hotel systems, including electrical, plumbing, and related tasks. You will replace AC filters and maintain cooling towers and boilers to ensure guest comfort and uptime.

The role includes pool area maintenance, handling guest inquiries professionally, and reporting maintenance information in line with company policies.

Qualifications

Lift up to 70 pounds.
Perform bending, stooping, reaching, and manual dexterity tasks.
Push, pull, or carry equipment weighing up to 70 pounds.
Required skills in hearing, writing, and typing.

Responsibilities

Perform routine maintenance and repairs on hotel systems, including electrical and plumbing tasks.
Replace air conditioner filters and maintain AC units, cooling towers, and boilers.
Maintain the pool area with proper chemical balancing, cleaning, and safety.
Address and resolve guest inquiries, complaints, or requests in a courteous, timely, and professional manner.
Contribute to guest satisfaction by providing high-quality product and exceptional service through employee development.
Communicate effectively in English with guests, associates, and vendors.
Accurately report maintenance-related information and adhere to all company policies.

Skills

Lifting up to 70 lbs

Physical tasks (flexibility)

Pushing/Pulling 70 lbs

Hearing, writing, typing

Job description

The role includes pool area maintenance, handling guest inquiries professionally, and reporting maintenance information in line with company policies.

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