Hotel Maintenance Engineer for Guest Experience

Residence Inn Rocky Mount; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Residence Inn Rocky Mount is seeking a Maintenance Technician to perform routine upkeep of hotel systems, including electrical and plumbing, plus minor painting tasks. You will replace filters, maintain HVAC equipment, and help manage the pool area to ensure guest safety and comfort.

You will respond to guest inquiries in a courteous, timely way, support improvements, and report maintenance data in accordance with hotel policies. Strong English communication is essential.

Qualifications

• Ability to lift up to 70 pounds.
• Ability to perform physical tasks such as bending, stooping, reaching, and manual dexterity.
• Ability to push, pull, or carry equipment weighing up to 70 pounds.
• Required skills in hearing, writing, and typing.

Responsibilities

• Perform routine maintenance and repairs on hotel systems, including electrical, plumbing, minor painting, and other related maintenance tasks.
• Replace air conditioner filters and maintain air conditioning units, cooling towers, and boilers to provide heating, cooling, and hot water for guests.
• Maintain the pool area by ensuring proper chemical balancing, cleaning, and safety.
• Address and resolve guest inquiries, complaints, or requests in a courteous, timely, and professional manner.
• Contribute to improving guest satisfaction by providing a high-quality product and exceptional service through employee development.
• Communicate effectively in English with guests, associates, and vendors to ensure smooth operations.
• Accurately report maintenance-related information and adhere to all Stepstone and Doubletree West Palm Beach Airport policies and procedures.
• Participate in required meetings to stay updated on hotel needs and improvement strategies.

Skills

English proficiency

Physical stamina

Math skills

Computer literacy

Job description

Residence Inn Rocky Mount is seeking a Maintenance Technician to perform routine upkeep of hotel systems, including electrical and plumbing, plus minor painting tasks. You will replace filters, maintain HVAC equipment, and help manage the pool area to ensure guest safety and comfort.

You will respond to guest inquiries in a courteous, timely way, support improvements, and report maintenance data in accordance with hotel policies. Strong English communication is essential.