Hotel Loss Prevention & Guest Safety Lead

PCH Hotels And Resorts, Inc.; Mobile, Northern (AL, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with matching

Tuition reimbursement

Hotel and F&B discounts

Job summary

Battle House Hotel and Spa in Mobile, Alabama, is seeking a dynamic Loss Prevention Officer to safeguard guests, staff, and property. You will conduct regular patrols, perform security checks, and respond promptly to incidents while delivering exceptional guest service.

This role requires using surveillance technology, coordinating with local authorities, and maintaining incident reports. You will help maintain a safe, welcoming environment at a Marriott-affiliated luxury property and support a

Qualifications

• Experience in hotel security and guest safety.
• Strong observational and incident response skills.
• Ability to work with security cameras and access control systems.
• Excellent customer service and communication.

Responsibilities

• Utilize advanced surveillance techniques and security cameras to deter threats and ensure full coverage.
• Conduct regular risk assessments and safety audits to identify hazards.
• Establish communication channels with local emergency services and coordinate with law enforcement.
• Operate a digital incident reporting system to document and track safety hazards or incidents.
• Maintain a visible security presence and assist guests and associates as needed.
• Coordinate and integrate access control systems to safeguard restricted areas.
• Develop incident response protocols for different scenarios and train staff accordingly.

Job description

Battle House Hotel and Spa in Mobile, Alabama, is seeking a dynamic Loss Prevention Officer to safeguard guests, staff, and property. You will conduct regular patrols, perform security checks, and respond promptly to incidents while delivering exceptional guest service.

This role requires using surveillance technology, coordinating with local authorities, and maintaining incident reports. You will help maintain a safe, welcoming environment at a Marriott-affiliated luxury property and support a