Loss Prevention Officer--Full-Time

PCH Hotels And Resorts, Inc.; Mobile, Northern (AL, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with matching

Tuition reimbursement

Hotel and F&B discounts

Job summary

Battle House Hotel and Spa in Mobile, Alabama, is seeking a dynamic Loss Prevention Officer to safeguard guests, staff, and property. You will conduct regular patrols, perform security checks, and respond promptly to incidents while delivering exceptional guest service.

This role requires using surveillance technology, coordinating with local authorities, and maintaining incident reports. You will help maintain a safe, welcoming environment at a Marriott-affiliated luxury property and support a

Qualifications

• Experience in hotel security and guest safety.
• Strong observational and incident response skills.
• Ability to work with security cameras and access control systems.
• Excellent customer service and communication.

Responsibilities

• Utilize advanced surveillance techniques and security cameras to deter threats and ensure full coverage.
• Conduct regular risk assessments and safety audits to identify hazards.
• Establish communication channels with local emergency services and coordinate with law enforcement.
• Operate a digital incident reporting system to document and track safety hazards or incidents.
• Maintain a visible security presence and assist guests and associates as needed.
• Coordinate and integrate access control systems to safeguard restricted areas.
• Develop incident response protocols for different scenarios and train staff accordingly.

Job description

Battle House
Battle House
26 North Royal Street
Mobile, AL 36602, USA

Battle House
Battle House
26 North Royal Street
Mobile, AL 36602, USA

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of a Loss Prevention Officer is to assist in the daily operation of the Loss Prevention Department. This role is crucial in ensuring the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry by identifying any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found. Exceptional customer service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

• Utilize advanced surveillance techniques, including state-of-the-art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
• Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
• Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
• Operate a digital incident reporting system to streamline documentation and follow-up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions
• Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
• Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
• Integrate cutting-edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
• Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.

Qualifications

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Education

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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