Loss Prevention Officer--Full-Time

Battle House Hotel & Spa; Mobile (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Disability Insurance

Paid holidays & PTO

401k with match

Tuition reimbursement

Hotel & F&B discounts

Job summary

Battle House Hotel & Spa is seeking a Loss Prevention Officer to help safeguard guests and property. The role focuses on patrols, hazard detection, and proactive security measures, ensuring a safe guest experience in a luxury environment.

Applicants should deliver exceptional guest service, collaborate with local authorities when needed, and operate modern security systems to deter threats and respond swiftly to incidents.

Qualifications

• Exceptional customer service skills and prompt responses to guest requests.
• Ability to conduct regular patrols and safety checks of the property.
• Strong teamwork with security staff and coordination with local emergency services.

Responsibilities

• Utilize surveillance technology to monitor buildings, grounds and work sites.
• Perform risk assessments and safety audits to identify and address hazards.
• Establish communication with emergency services and law enforcement as needed.
• Operate a digital incident reporting system for documentation and follow-up.
• Maintain a visible security presence and engage with guests and associates.

Skills

Customer service

Attention to detail

Communication

Observation

Tools

Surveillance cameras

Access control systems

Incident reporting software

Job description

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us?

This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of a Loss Prevention Officer is to assist in the daily operation of the Loss Prevention Department. This role is crucial in ensuring the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry by identifying any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found. Exceptional customer service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

• Utilize advanced surveillance techniques, including state-of-the‑art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
• Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
• Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
• Operate a digital incident reporting system to streamline documentation and follow‑up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions
• Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
• Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
• Integrate cutting‑edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
• Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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