Hotel Licensing Team Lead (Remote 2 Days/Week)

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection (DCWP) seeks a detail-oriented Clerical Associate to support the Licensing Division's Hotel Unit. The role focuses on accurate data processing, licensing intake, and ensuring timely license issuance for NYC businesses.

Ideal candidates have a four-year high school diploma and one year of clerical experience, strong attention to detail, and excellent communication for handling payments and inquiries from applicants in a fast-paced

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Experience processing applications, transactions, or case files in a government, regulatory, or high-volume administrative environment is preferred.
• Strong attention to detail with the ability to identify documentation gaps and data discrepancies quickly and accurately.
• Comfort handling in-person payment transactions and following financial processing protocols.
• Clear and professional verbal communication skills, with the ability to explain complex requirements to applicants in plain language.
• Ability to work efficiently under high-volume pressure while maintaining accuracy and a customer-focused demeanor.
• Experience working with multilingual or underserved populations preferred.

Responsibilities

• Assisting the supervisor in assigning tasks, monitoring progress, providing guidance, and ensuring timely completion of work;
• Assist in identifying administrative and operational problems and providing recommendations for efficiency;
• Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants;
• Assist in developing, documenting and implementing internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Monitor and provide coaching to other staff;
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
• Provide high-volume customer service to licensing applicants in person and via phone;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
• Assist with supervision for other units as directed;
• Process applications in all DCWP categories as needed;
• Answer telephone calls, emails and written correspondence and communicate applicant information;
• Attend seminars, meetings and/or trainings;
• Follow all division and agency policies and procedures;
• Perform all relevant and related Licensing tasks as assigned when needed;
• Other duties as assigned

Skills

Typing 100 wpm

Attention to detail

Data entry

Customer service

Multilingual or underserved pop. exp.

Education

High school diploma or equivalent

Job description

The New York City Department of Consumer and Worker Protection (DCWP) seeks a detail-oriented Clerical Associate to support the Licensing Division's Hotel Unit. The role focuses on accurate data processing, licensing intake, and ensuring timely license issuance for NYC businesses.

Ideal candidates have a four-year high school diploma and one year of clerical experience, strong attention to detail, and excellent communication for handling payments and inquiries from applicants in a fast-paced