Licensing Customer Service Specialist - Remote (2 Days)

New York City Department of Consumer and Worker Protection; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection Licensing Division seeks a Customer Service Representative to provide front-line service to licensing applicants, process records, and support outreach to city agencies. The role emphasizes accuracy, data handling, and high-volume customer interactions.

Qualified applicants have a four-year high school diploma, one year of clerical experience, and strong typing skills (100 wpm).

Qualifications

• A four-year high school diploma or equivalent and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Proficiency in MS Word, Excel & Outlook.

Responsibilities

• Perform ordinary mathematical computations while accepting and processing payments.
• Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications.
• Check records for accuracy of information and for conformity with established policy and procedures.
• Provide high-volume customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies and interagency communication to resolve licensing issues.
• Answer telephone calls, emails and written correspondence and communicate applicant information.
• Attend seminars, meetings and/or trainings.
• All relevant and related Licensing tasks as assigned when needed.
• Follow all division and agency policies and procedures.

Skills

Strong customer service

Excellent communications

Organization

Typing 100 wpm

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

The New York City Department of Consumer and Worker Protection Licensing Division seeks a Customer Service Representative to provide front-line service to licensing applicants, process records, and support outreach to city agencies. The role emphasizes accuracy, data handling, and high-volume customer interactions.

Qualified applicants have a four-year high school diploma, one year of clerical experience, and strong typing skills (100 wpm).