Customer Service Representative

City of New York; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

Job summary

The City of New York’s Department Licensing Division is seeking a Customer Service Representative to handle licensing applications and provide high-volume customer support. This role requires clerical accuracy, data processing, and effective communication with applicants and other city agencies.

Under supervision, you will process records, assist with inquiries, and ensure compliance with policies. The position offers a potential hybrid work arrangement and opportunities to grow within a large

Qualifications

• Typing speed of at least 100 keystrokes per minute.

Responsibilities

• Review and process applications for licensing.
• Perform clerical data processing, record-keeping, and information dissemination to applicants under supervision.
• Check records for accuracy and policy conformity.
• Handle payments and math computations.
• Provide high-volume in-person and phone customer service to licensing applicants.
• Assist applicants with outreach to city agencies and interagency communication to resolve issues.
• Answer calls, emails, and written communications; relay applicant information.
• Attend seminars, meetings, trainings; follow agency policies.

Skills

Typing 100 wpm

Education

High school diploma or equivalent

Job description

Job Description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP’s Licensing Division is seeking a Customer Service Representative with strong customer service, communications, and organizational skills. The Customer Service Representative will report to the Supervisor of the 311 team. The prospective candidate will be responsible for the following tasks:

• Review and process applications in all DOHMH license applications and all relevant information;
• Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Perform ordinary mathematical computations while accepting and processing payments;
• Provide high-volume customer service to licensing applicants in person and via phone;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
• Answer telephone calls, emails and written correspondence and communicate applicant information;
• Attend seminars, meetings and/or trainings;
• All relevant and related Licensing tasks as assigned when needed;
• Follow all division and agency policies and procedures.

CLERICAL ASSOCIATE - 10251

Qualifications

• Qualification Requirements
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Skills Requirement
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.