Hotel Licensing Assistant Supervisor - Remote 2 Days/Week

City of New York; New York (NY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection (DCWP) Licensing Division is seeking a detail-oriented Clerical Associate to support licensing operations for a large portfolio of city businesses. The role emphasizes accuracy, timely processing, and excellent customer service in person and by phone.

As a Clerical Associate you’ll help assign tasks, monitor progress, document procedures, process applications, and coordinate with other city agencies to resolve licensing issues,

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.

Responsibilities

• Assist the supervisor in assigning tasks, monitoring progress, providing guidance, and ensuring timely completion of work.
• Assist in identifying administrative and operational problems and providing recommendations for efficiency.
• Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
• Assist in developing, documenting and implementing internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance.
• Check records for accuracy of information and for conformity with established policy and procedures.
• Monitor and provide coaching to other staff.
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned.
• Provide high-volume customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
• Assist with supervision for other units as directed.
• Process applications in all DCWP categories as needed.
• Answer telephone calls, emails and written correspondence and communicate applicant information.
• Attend seminars, meetings and/or trainings.
• Follow all division and agency policies and procedures;
• Perform all relevant and related Licensing tasks as assigned when needed;
• Other duties as assigned.

Skills

Typing 100 wpm

Education

High school diploma or equivalent

Job description

The New York City Department of Consumer and Worker Protection (DCWP) Licensing Division is seeking a detail-oriented Clerical Associate to support licensing operations for a large portfolio of city businesses. The role emphasizes accuracy, timely processing, and excellent customer service in person and by phone.

As a Clerical Associate you’ll help assign tasks, monitor progress, document procedures, process applications, and coordinate with other city agencies to resolve licensing issues,