Remote-Eligible City Licensing Customer Service Rep

New York City Department of Consumer and Worker Protection; New York (NY); Presencial; USD 40.000 - 52.000; Jornada completa

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Descripción de la vacante

New York City Department of Consumer and Worker Protection seeks a Customer Service Representative in the Licensing Division. The role requires strong customer service, clear communication, and solid organizational skills.

You will report to the Supervisor of the 311 team and handle licensing applications and inquiries. Responsibilities include processing applications, maintaining records, providing high-volume customer service, and coordinating with city agencies to resolve licensing issues.

Formación

• Four-year high school diploma or equivalent and one year of satisfactory clerical experience.
• Typing at least 100 keystrokes per minute.
• Proficiency with MS Word, Excel and Outlook.

Responsabilidades

• Review and process applications and relevant information for licensing.
• Perform clerical tasks, data processing, and record maintenance under supervision.
• Check records for accuracy and policy conformity; perform payments processing.
• Provide high-volume in-person and phone customer service to licensing applicants.
• Assist with outreach and interagency communication to resolve licensing issues.
• Answer calls, emails, and written correspondence; attend trainings; follow policies.

Conocimientos

Customer service

Communication

Organization

Typing 100 wpm

Educación

High school diploma or equivalent

Herramientas

MS Word

MS Excel

MS Outlook

Descripción del empleo

New York City Department of Consumer and Worker Protection seeks a Customer Service Representative in the Licensing Division. The role requires strong customer service, clear communication, and solid organizational skills.

You will report to the Supervisor of the 311 team and handle licensing applications and inquiries. Responsibilities include processing applications, maintaining records, providing high-volume customer service, and coordinating with city agencies to resolve licensing issues.