Hotel IT Support Specialist

Montage Laguna Beach; Utah; On-site; USD 50,000 - 70,000; Full time

Job summary

Montage International is seeking an Information Technology Support Specialist to ensure proper computer operation for end users at our property. The role involves handling help requests via phone and email, documenting user details, and guiding issues to resolution with hands-on desktop support.

Responsibilities include software/hardware installation, antivirus setup, device maintenance, and mobile device support.

Qualifications

• Bachelor's Degree in Computer Science or related degree preferred.
• 1 year of previous Hotel Technology Experience preferred.
• Familiarization with VMware virtualization; VDI experience preferred.
• Licenses/Certifications: CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred.

Responsibilities

• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Support guest calls for Internet Connections and any IT related request.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet and available resources to aid in problem resolution.
• Install anti-virus software.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Mobile Devices troubleshooting and support.

Education

Bachelor's Degree in Computer Science or related degree

Job description

Montage International is seeking an Information Technology Support Specialist to ensure proper computer operation for end users at our property. The role involves handling help requests via phone and email, documenting user details, and guiding issues to resolution with hands-on desktop support.

Responsibilities include software/hardware installation, antivirus setup, device maintenance, and mobile device support.