Hospitality IT Support Specialist

White Lodging; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

White Lodging is seeking an IT Support Analyst to maintain and support computing and network issues for guests and staff. The role includes coaching users on systems, preparing documentation, and assisting both internal and external guests.

Responsibilities include PC setup, troubleshooting, preventive maintenance, software patching, and coordinating with vendors for critical systems. Experience in hospitality tech is preferred and MS Office, AD, and network environments are part of daily tasks.

Qualifications

• Associate degree, preferably in STEM or related field, or 2–3 years of relevant work experience.
• A+ Certification is preferred.
• Ability to explain technology clearly to guests and staff, both verbally and in writing.
• Strong attention to detail, organization, and follow-through.

Responsibilities

• Installing, configuring and upgrading PCs, laptops and related equipment.
• Diagnosing and troubleshooting hardware and software problems.
• Performing preventive maintenance on technology assets.
• Installing software patches and ensuring connectivity for LAN/WAN.
• Handling hotel technology projects including low voltage cabling and basic mounting.
• Coordinating with vendors to administer critical systems (PMS, POS, PBX, FTG).
• Managing server backups.
• Setting up and maintaining printers and peripheral devices.

Skills

Troubleshooting

Customer service

Documentation

Coaching users

Analytical skills

Education

Associate degree or 2–3 years experience

Tools

MS Office

Active Directory

Networking environment

Job description

White Lodging is seeking an IT Support Analyst to maintain and support computing and network issues for guests and staff. The role includes coaching users on systems, preparing documentation, and assisting both internal and external guests.

Responsibilities include PC setup, troubleshooting, preventive maintenance, software patching, and coordinating with vendors for critical systems. Experience in hospitality tech is preferred and MS Office, AD, and network environments are part of daily tasks.