Hotel IT Operations Manager: Guest Tech Leader

Montage International; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

The position requires a Bachelor’s degree and 3+ years in IT, with hotel/resort experience preferred and strong Microsoft Office and Opera skills. It is a hands-on leadership role in a hospitality setting, based on site in Tampa, FL.

Qualifications

• Bachelor’s Degree required.
• Three plus years’ experience in IT.
• Two years’ experience at a Hotel/resort preferred.
• Customer service background preferred.
• Must have advanced skills with Microsoft Office products; Opera preferred.
• Must be able to multi-task with ease.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Must possess advanced computational ability and computer skills.

Responsibilities

• Schedule, staff, and assist the Director of IT to lead the team to provide around the clock technology support for hotel Guests and other stakeholders.
• Ensure efficient processes to handle property level IT requests and coordinate with corporate IT and vendors.
• Provision and resolve technology problems, following policies and procedures.
• Implement, maintain, back up and administer installed technology per vendor and corporate requirements.
• Adhere to security and compliance requirements and document as required.

Skills

Customer service

Multitasking

Data analysis

Advanced computer skills

Education

Bachelor's degree

Tools

Microsoft Office

Opera

Job description

The position requires a Bachelor’s degree and 3+ years in IT, with hotel/resort experience preferred and strong Microsoft Office and Opera skills. It is a hands-on leadership role in a hospitality setting, based on site in Tampa, FL.