Hotel IT & Network Services Specialist

Encore Global; Orlando (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Encore Global seeks an IT operations professional to manage property-level IT, network infrastructure, and client-facing services in a hotel/convention center environment. You will oversee equipment setup, troubleshoot issues, and coordinate with hotel IT and vendors to ensure seamless service during events.

The role requires 3–5 years in internet services support and customer-facing experience, plus relevant certifications.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of field experience in internet services support.
• 2-3 years of customer service or hospitality experience preferred.
• Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting.
• Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors.
• Technical level 300 Certified. New Encore team members must be certified by their location within 30 days.
• Internal Candidates must show completion of 50% of hands‑on skill verification
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.

Responsibilities

• Manage the overall IT operation, network, and client facing services at the property level.
• Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding customer service.
• Coordinate with Directors and Managers to ensure readiness of network installations and temporary equipment.
• Plan and execute event requirements with high levels of service.
• Assist with troubleshooting back-office IT issues and mentor technicians.

Skills

Customer service

Networking

Webcasting

Cisco CCNA

CompTIA

Hardware & software

Troubleshooting

Education

Bachelor's Degree

Tools

Web portals

Command line

Job description

Encore Global seeks an IT operations professional to manage property-level IT, network infrastructure, and client-facing services in a hotel/convention center environment. You will oversee equipment setup, troubleshoot issues, and coordinate with hotel IT and vendors to ensure seamless service during events.

The role requires 3–5 years in internet services support and customer-facing experience, plus relevant certifications.