Hotel Indigo Memphis Downtown - Front Desk Agent

Aimbridge Hospitality; Memphis (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A prominent hospitality group is on the lookout for a Front Desk Agent in Memphis, TN. This role involves providing outstanding guest service, managing reservations, and adeptly handling inquiries. Ideal candidates should possess a high school diploma and preferably have some experience in a hotel environment. Join our team to deliver memorable guest experiences while working in a dynamic, supportive setting with benefits such as medical coverage, paid time off, and daily pay options.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to deliver warm and top-tier guest service.
• Strong communication skills for team coordination.

Responsibilities

• Master warm welcomes and smooth check-ins.
• Juggle reservations, requests, and financial details.
• Address and resolve guest inquiries and issues.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Hotel Indigo Memphis Downtown - Front Desk Agent Address 22 N B B King Blvd, Memphis, TN, 38103

Job Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Welcome to Hotel Indigo Memphis Downtown, a unique property with the best value in Memphis. Now listed on the National Register of Historic Places, our historic hotel was built as a Holiday Inn in 1963 by Merrill G. Ehrman, who also designed Graceland. As the first of its kind in downtown Memphis, it features T.Y. Lin's innovative Lin Tee design, known for its structural efficiency. Today, our reimagined building shines with vibrant color, local art, and memorabilia from regional rhythm and blues, rock ‘n’ roll, and soul legends. Ideally situated between the Renasant Convention Center and Beale Street, our downtown Memphis hotel offers 118 renovated rooms and boasts historical features, including a first-floor lobby with a restaurant, parking entrances, and a courtyard. Relax by our retro-themed outdoor pool, enjoy our modern fitness center, listen to tunes on our limited edition jukebox, and immerse yourself in the soul of Memphis.At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!