Front Desk Guest Experience Agent – Growth & Benefits

Central Station; Memphis (TN); Presencial; USD 27.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Benefits package

Descripción de la vacante

The Indigo Road Hospitality Group is seeking a Front Desk Agent in Memphis to be the first point of contact for guests, ensuring comfort and satisfaction throughout their stay. This role emphasizes safety, privacy, and professional service in a fast-paced hotel environment.

Responsibilities include handling guest records, processing check-ins/check-outs, and supporting luggage handling while upholding company policies and etiquette. Flexibility to work various shifts is required.

Formación

• Experience in a front desk or guest services role is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work days, nights, weekends and holidays.
• Professional and courteous demeanor with attention to detail.

Responsabilidades

• Provide excellent and attentive service to guests at all times.
• Handle confidential guest information with integrity.
• Process check-ins and check-outs and assist with luggage as needed.
• Maintain accuracy of guest records and satisfy inquiries efficiently.
• Follow safety and security policies and report incidents.
• Operate office equipment and property management systems as required.

Conocimientos

Guest service

Communication

Teamwork

Computer skills

Herramientas

Microsoft Word

Outlook

Excel

Descripción del empleo

The Indigo Road Hospitality Group is seeking a Front Desk Agent in Memphis to be the first point of contact for guests, ensuring comfort and satisfaction throughout their stay. This role emphasizes safety, privacy, and professional service in a fast-paced hotel environment.

Responsibilities include handling guest records, processing check-ins/check-outs, and supporting luggage handling while upholding company policies and etiquette. Flexibility to work various shifts is required.