Front Desk Agent - Hotel Indigo Downtown Baton Rouge

A&R Hospitality LLC; Baton Rouge (LA); On-site; USD 15,000 - 21,000; Full time

Job summary

Hotel Indigo Baton Rouge Downtown is hiring a Front Desk / Guest Services Representative to welcome guests, assist with check-ins/outs, and answer inquiries at the heart of our boutique hotel in downtown Baton Rouge.

No hotel experience is required; we will train the right person with a positive attitude and service mindset. Build guest relations, learn hotel systems, and support a team that delivers memorable stays.

Qualifications

• Friendly, positive person with strong customer service skills.
• Clear communicator who stays calm when busy.
• Organized, detail-oriented, and a problem-solver.
• Dependable, professional, and trustworthy.
• Performs well on a team and independently.
• Bonus: experience with hotel PMS or customer-facing roles.

Responsibilities

• Greet guests with a warm smile and handle check-ins and check-outs.
• Answer calls, make reservations, and assist guests with questions.
• Register guests, verify payment, and keep records accurate.
• Assign rooms, pre-register groups, and prepare key packets.
• Resolve guest concerns quickly and professionally.
• Coordinate with Housekeeping, Breakfast, Laundry, and event teams.
• Handle shift drops, Lost and Found, and front desk paperwork.
• Keep the front desk and back office clean and organized.
• Protect guest and company confidentiality.

Skills

Customer service

Communication

Organization

Problem-solving

Teamwork

Independence

Tools

Hotel PMS

Job description

NOW HIRING: Front Desk / Guest Services Representative

Hotel Indigo Baton Rouge Downtown

200 Convention St, Baton Rouge, LA 70801

Are you the person who lights up a room? Do you love making people smile? Then we want YOU to be the FIRST face our guests see when they walk through our doors!

At Hotel Indigo Baton Rouge Downtown, our Front Desk team is the heart of the hotel. You\'ll welcome travelers from all over the world, help them discover the best of downtown Baton Rouge, and create the kind of memorable experiences that keep guests coming back again and again!

NO HOTEL EXPERIENCE? NO PROBLEM!

Hospitality experience is a plus but NOT required. If you have a great attitude, a strong service mindset, and you\'re a quick learner, we\'ll teach you the rest!

WHY YOU\'LL LOVE WORKING WITH US:

• Be part of a fun, friendly, supportive team that feels like FAMILY
• Work in a stylish boutique hotel in the heart of downtown Baton Rouge
• Learn valuable skills in reservations, guest relations, and hotel systems
• Your hard work WILL be noticed and celebrated
• Real room to grow and build a career in hospitality
• Every day is different, and never boring!

WHAT YOU\'LL DO:

• Greet guests with a warm smile and handle check-ins and check-outs
• Answer calls, make reservations, and help guests with questions and requests
• Register guests, verify payment, and keep records accurate
• Assign rooms, pre-register groups, and prepare key packets
• Solve guest concerns quickly and professionally (and turn them into happy guests!)
• Work with Housekeeping, Breakfast, Laundry, and event teams to make every stay great
• Handle shift drops, Lost and Found, and daily front desk paperwork
• Keep the front desk and back office clean and organized
• Protect guest and company confidentiality

WHO WE\'RE LOOKING FOR:

• A friendly, positive person with great customer service skills
• Strong communicator who stays calm and cool when things get busy
• Organized, detail-oriented, and a natural problem-solver
• Dependable, professional, and trustworthy
• Works great on a team AND on their own
• Bonus points: experience with hotel property management systems or customer-facing roles

SCHEDULE:

Varied schedule including mornings, evenings, nights, weekends, and holidays. Overtime may be available during busy seasons and special events. Flexibility is a must!

PHYSICAL REQUIREMENTS:

Able to stand and walk for extended periods, bend, kneel, reach, and lift up to 25 pounds.

READY TO JOIN THE BEST TEAM IN BATON ROUGE?

This is an hourly, non-exempt position. The selected candidate will be required to sign a non-disclosure agreement.

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. A&R Group will make reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship. Applicants who need an accommodation should contact the Human Resources Department.