Holiday Inn & Suites Nashville Downtown - Front Desk Agent

Aimbridge Hospitality; Nashville (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent in Nashville to provide outstanding guest service, handle check-ins and reservations, and ensure smooth daily operations. You’ll be the face of the hotel, delivering warm interactions and accurate administrative support.

The role emphasizes clear communication, problem-solving, and multitasking in a fast-paced hospitality environment, with opportunities to grow as part of a supportive team.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver guest service excellence with warm welcomes and smooth check-ins.
• Communicate clearly with guests and team to keep operations running smoothly.
• Think quickly to solve issues and ensure guest satisfaction.
• Handle reservations, check-ins/outs, and financial details with accuracy.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Hospital/ Related field experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our Downtown Nashville hotel is conveniently located just blocks off of Broadway, near I-40 in the vibrant SoBro neighborhood. We also offer free parking to our employees in our attached gated garage. At our hotel, we're committed to providing the best guest service around, and we're proud to be recognized as a Trip Advisor Travelers Choice hotel. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. Family meal is served in our cafeteria daily. We also celebrate our successes every month with team-building activities, employee of the month programs and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!