Hotel Housekeeping Supervisor - Guest Experience Leader

Caesars Entertainment Corp; Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

Caesars Entertainment Corp is seeking a Housekeeping Supervisor to oversee the day-to-day operations of the hotel housekeeping team, including Status Board, Clerks, Suite Attendants, Housepersons, and Suite Supervisors, ensuring top-quality service and guest satisfaction.

The role involves leading a diverse team, coordinating with Front Desk and other departments, and maintaining compliance with policies and SOPs, while promoting a safe and efficient work environment at Harrah's Las Vegas.

Qualifications

• Experience supervising housekeeping teams or similar large service operations.
• Strong customer service mindset with guest satisfaction as a priority.
• Proficient reading/writing in English; clear communications with staff and guests.

Responsibilities

• Lead and support housekeeping team members to meet cleanliness and quality standards.
• Oversee all housekeeping staff and daily operations.
• Coordinate with Front Desk and other departments for room status and service needs.
• Provide coaching, conduct evaluations, and address performance concerns.
• Recruit, hire, train, and develop team members; maintain a positive work environment.

Skills

Supervisory experience

Customer service

English fluency

Communication skills

Tools

Microsoft Office

Job description

Caesars Entertainment Corp is seeking a Housekeeping Supervisor to oversee the day-to-day operations of the hotel housekeeping team, including Status Board, Clerks, Suite Attendants, Housepersons, and Suite Supervisors, ensuring top-quality service and guest satisfaction.

The role involves leading a diverse team, coordinating with Front Desk and other departments, and maintaining compliance with policies and SOPs, while promoting a safe and efficient work environment at Harrah's Las Vegas.