Hotel Host/Hostess — Reservations & Guest Seating

Paycom; Dallas (TX); On-site; USD 26,000 - 42,000; Full time

Job summary

ZaZa Hotels is seeking a frontline hospitality associate to warmly greet guests, manage seating, and handle reservations in a fast-paced hotel restaurant setting. You will answer calls, promote current events, and assist managers with opening/closing procedures while maintaining impeccable grooming and safety standards.

The ideal candidate can communicate in English, deliver courteous service, and adapt to high-volume periods, ensuring a seamless guest experience across all hotel outlets.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet and seat guests professionally.
• Answer phone calls and manage reservations.
• Knowledge of promotions and events.
• Attend to guest needs with courtesy.
• Must be able to communicate in English.

Responsibilities

• Greet guests and seat them according to ZaZa standards.
• Answer phone calls and take reservations.
• Know outlet promotions and events.
• Assign guest checks and seating areas.
• Assist managers in opening and closing.
• Maintain grooming and uniform guidelines.
• Follow hotel safety policies and use safety equipment.
• Provide attentive service and anticipate guest needs.
• Work with English-speaking guests.

Skills

Customer service

Phone etiquette

Reservations handling

Greeting guests

Knowledge of promotions

English communication

Tools

Computer

Phone system

Job description

ZaZa Hotels is seeking a frontline hospitality associate to warmly greet guests, manage seating, and handle reservations in a fast-paced hotel restaurant setting. You will answer calls, promote current events, and assist managers with opening/closing procedures while maintaining impeccable grooming and safety standards.

The ideal candidate can communicate in English, deliver courteous service, and adapt to high-volume periods, ensuring a seamless guest experience across all hotel outlets.