PM HOST/ ESS- FT

Paycom; Dallas (TX); On-site; USD 26,000 - 42,000; Full time

Job summary

ZaZa Hotels is seeking a frontline hospitality associate to warmly greet guests, manage seating, and handle reservations in a fast-paced hotel restaurant setting. You will answer calls, promote current events, and assist managers with opening/closing procedures while maintaining impeccable grooming and safety standards.

The ideal candidate can communicate in English, deliver courteous service, and adapt to high-volume periods, ensuring a seamless guest experience across all hotel outlets.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet and seat guests professionally.
• Answer phone calls and manage reservations.
• Knowledge of promotions and events.
• Attend to guest needs with courtesy.
• Must be able to communicate in English.

Responsibilities

• Greet guests and seat them according to ZaZa standards.
• Answer phone calls and take reservations.
• Know outlet promotions and events.
• Assign guest checks and seating areas.
• Assist managers in opening and closing.
• Maintain grooming and uniform guidelines.
• Follow hotel safety policies and use safety equipment.
• Provide attentive service and anticipate guest needs.
• Work with English-speaking guests.

Skills

Customer service

Phone etiquette

Reservations handling

Greeting guests

Knowledge of promotions

English communication

Tools

Computer

Phone system

Job description

Summary: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with ZaZa Standards.Essential Functions:Assist managers in opening and closing.Answering phone calls. Make reservations.Know outlet promotions and events.Greeting guests.Seating guests.Control heavy volume at Restaurant entrance.Knowledge of general hotel property.Knowledge of outlet hours of operations.Attend to and anticipate guest’s needs.Familiarization with all menus.Introduce server to guest.Knowledge of daily specials.Assign guest checks, seating areas.Adhere to grooming guidelines, wear Z pin, proper uniform standards.Follow proper Hotel safety policies and procedures and use safety equipment as needed.Tools and Equipment:Computer and printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, and facsimile machineWorking Environment:Interior of hotel, in all areas of the hotel.Exterior of hotel with exposure to weather conditions.Exposure to various hazardous chemicals.Exposure to food items and beverages.Physical Demands:While performing the duties of this position, the employee is regularly required to:Stand;Walk;Use hands to handle, or feel;Reach with hands and arms;Climb or balance; stoop, kneel, crouch, or crawl;Talk or hear and taste or smell;Sitting;The employee must regularly lift and/or move up to 25 pounds; able to push and pull objects.Specific vision abilities required by this job to see, read, write, and use a computer.Must be able to communicate with guests in English.No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.