Hotel Host (Guest Service Agent)

Hyatt Place; San Antonio (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Hyatt Place in San Antonio is seeking dedicated Hotel Hosts to contribute to exceptional guest service. The role focuses on providing guests with welcoming, helpful, and memorable experiences throughout the hotel, including areas like the Bakery Café and Guest Kitchen.

Ideal candidates will have customer service experience, exhibit strong communication skills, and possess the ability to thrive in a fast-paced environment. Flexibility for shifts, including weekends and holidays, is also necessary.

Qualifications

• Previous guest service experience required.
• Strong command of the English language needed.
• Ability to lift, pull, and push moderate weight (at least 20 lbs).

Responsibilities

• Creating an exceptional experience for hotel guests.
• Handling guest check-in and check-out.
• Servicing meeting rooms and maintaining guest areas.

Skills

Customer service

Communication

Multi-tasking

Basic computer skills

Education

High school diploma or equivalent

Job description

Organization: Hyatt Place San Antonio/Riverwalk

Summary

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger-than-home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.