Hotel Host (Guest Service Agent)

Hyatt Place; Fairfax (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Hyatt Place Chantilly/Dulles Airport-South is seeking a Hotel Host to ensure a high-quality guest experience with welcoming, helpful and exceptional service. Responsibilities include guest check-in/out, and assisting across the hotel's areas such as the Bakery Café, Guest Kitchen, e-room and meeting rooms.

Qualified candidates will have customer service experience, strong English skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.

Responsibilities

• Greet guests and manage check-in/check-out at the Hotel Host Stand.
• Assist in the Bakery Café, Guest Kitchen, e-room and TV den as needed.
• Support servicing of meeting rooms and maintain a clean, comfortable environment.

Skills

Customer service

Flexible schedule

English proficiency

Quick learner

Multitasking

Age 18+

Customer focus

Computer literacy

Education

High school diploma

Tools

Word

Excel

Job description

Organization- Hyatt Place Chantilly/Dulles Airport-South

Summary
Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.
The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
The starting pay for this position is $16.00 per hour.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.