Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation; Fairfax (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Hyatt Hotels Corporation invites applications for a Guest Services Host role. This full-time, hourly position offers the Hyatt Place experience focused on guest satisfaction, cleanliness, and teamwork.

Starting pay is $16.00 per hour, with opportunities to grow within a renowned hospitality brand. Applicants should have strong English communication, customer service background, and flexibility for AM/PM shifts, weekends, and holidays.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Schedule flexibility for both AM/PM shifts, weekends and holidays.
• Strong command of the English language to include speaking, reading and writing.
• Ability to learn quickly and work in fast paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• High school diploma or equivalent required.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Basic computer skills, e.g. Word, Excel.

Responsibilities

• Manage the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
• Provide welcoming, helpful and exceptional service, creating a warm hotel experience for guests.

Skills

Customer service

Multitasking

English proficiency

Education

High school diploma or equivalent

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Guest Services

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

The starting pay for this position is $16.00 per hour.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.
  

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