Front Desk Host

Hyatt

Royal Oak (MI)

On-site

USD 28,000 - 35,000

Full time

14 days+

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Job summary

Hyatt is seeking a Front Desk Host to deliver exceptional guest experiences. This role involves checking guests in and out, managing the guest kitchen, and providing excellent customer service in a fast-paced hotel environment. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to multi-task effectively.

Qualifications

Customer service experience required, especially in hotels.
Must communicate well in English.
18 years or older; ability to lift up to 20 lbs.

Responsibilities

Responsible for guest check-in/out and service.
Create welcoming experiences for hotel guests.
Maintain a clean and inviting environment.

Skills

Customer service

Communication

Multi-tasking

Flexibility

Education

High school diploma or equivalent

Tools

Basic computer skills (Word, Excel)

Job description

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The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Gallery Hosts creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Discover how perfectly a hotel can fit your lifestyle. Hyatt Place..

Qualifications

Customer service experience is required, preferably in a hotel or related field
Must have schedule flexibility for both AM/PM shifts, weekends and holidays
Requires strong command of the English language to include speaking, reading and writing
Ability to learn quickly and work in fast paced position with guest interaction
Must be able to multi-task
Must be 18 years or older
A true desire to satisfy the needs of others in a fast-paced environment
High school diploma or equivalent required
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)

Must possess basic computer skills, i.e. Word, Excel, etc.

Job Type: Full-time

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Seniority level