Hotel Guest Services Phone Pro

Crescent Hotels & Resorts; Scottsdale (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision

Company-paid life insurance

Short and long-term disability

Matching 401k

Free meals

Hotel discounts

Job summary

Crescent Hotels & Resorts is seeking a guest services specialist to be the first point of contact for guests calling in. You will handle calls, relay guest needs to proper departments, and ensure requests are completed with courteous, professional service.

We are open to part-time and full-time candidates. The role requires a friendly demeanor, solid computer skills, and the ability to multitask during busy hotel periods. Hotel experience is preferred.

Qualifications

• Previous guest service experience is required.
• Hotel experience is highly preferred.
• High School (preferred)

Responsibilities

• Answer incoming calls from guests, both external and in-house.
• Communicate guest needs to the appropriate department and follow up to ensure requests are handled.
• Take room service orders.
• Field guest complaints and develop effective solutions.

Skills

Guest service

Phone etiquette

Multitasking

Professional demeanor

Education

High School (preferred)

Job description

Crescent Hotels & Resorts is seeking a guest services specialist to be the first point of contact for guests calling in. You will handle calls, relay guest needs to proper departments, and ensure requests are completed with courteous, professional service.

We are open to part-time and full-time candidates. The role requires a friendly demeanor, solid computer skills, and the ability to multitask during busy hotel periods. Hotel experience is preferred.