Guest Services Specialist — Flexible Schedule & Perks

Crescent Hotels & Resorts; Deerfield Beach (FL); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits plan

401K matching

Flexible scheduling

Discounts on Crescent properties

Tuition Reimbursement

$500 Sign-On Bonus

Job summary

As a Guest Services Agent at Crescent Hotels & Resorts, you will greet guests, register them, and ensure a smooth checkout while promoting hotel services. You will handle payments, answer questions, and provide local information to enhance the guest experience.

We offer competitive wages, a strong benefits plan, 401K matching, and flexible scheduling. Discounts on Crescent properties nationwide and a $500 sign-on bonus are available for eligible associates.

Qualifications

• Must have the ability to communicate in English.
• Self-starter with an even disposition and teamwork spirit.
• Professional appearance and customer-focused mindset.

Responsibilities

• Greet guests and complete registration, input information and assign rooms.
• Assist guests at checkout, process payments and manage receipts.
• Provide information about local area, promotions and hotel services.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Address guest inquiries, resolve issues and document interactions.

Skills

Guest services

Customer service

English fluency

Cash handling

Upselling

Tools

Point-of-Sale (POS) system

Computer skills

Job description

As a Guest Services Agent at Crescent Hotels & Resorts, you will greet guests, register them, and ensure a smooth checkout while promoting hotel services. You will handle payments, answer questions, and provide local information to enhance the guest experience.

We offer competitive wages, a strong benefits plan, 401K matching, and flexible scheduling. Discounts on Crescent properties nationwide and a $500 sign-on bonus are available for eligible associates.