Hotel Guest Experience Specialist

Atlantis Casino Resort Spa; Reno, Northern (NV, KY); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dent,

Plus education tuition reimbursement

401K retirement savings plan + match

Paid Vacation

Holiday Pay

Weekly Resort Prizes

Free daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV is seeking a Hotel Guest Service Representative to welcome guests during check-in and check-out, relay requests to other departments, and uphold four-star service standards.

You will handle reservations, process registrations, calculate charges, collect payments, and assist guests with requests while maintaining a friendly, professional demeanor in a fast-paced, high-volume environment. Comprehensive benefits are offered.

Qualifications

• Must be able to handle large amounts of currency accurately.
• Ability to communicate effectively in a positive/upbeat fashion.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.

Responsibilities

• Raise and maintain Atlantis Guest Service skills to establish four-star standards.
• Increase Hotel revenue through commissionable opportunities.
• Work in a fast paced, high volume environment.
• Follow all company policies and procedures.
• Maintains a polite and professional demeanor at all times.
• Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred.
• Handling guests' mail, recording guests' comments, and restocking supplies.
• Other duties as assigned.

Skills

Currency handling

Positive communication

Interpersonal skills

Job description

Atlantis Casino Resort Spa in Reno, NV is seeking a Hotel Guest Service Representative to welcome guests during check-in and check-out, relay requests to other departments, and uphold four-star service standards.

You will handle reservations, process registrations, calculate charges, collect payments, and assist guests with requests while maintaining a friendly, professional demeanor in a fast-paced, high-volume environment. Comprehensive benefits are offered.