Hotel Guest Services Representative

Atlantis Casino Resort Spa; Reno, Northern (NV, KY); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dent,

Plus education tuition reimbursement

401K retirement savings plan + match

Paid Vacation

Holiday Pay

Weekly Resort Prizes

Free daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV is seeking a Hotel Guest Service Representative to welcome guests during check-in and check-out, relay requests to other departments, and uphold four-star service standards.

You will handle reservations, process registrations, calculate charges, collect payments, and assist guests with requests while maintaining a friendly, professional demeanor in a fast-paced, high-volume environment. Comprehensive benefits are offered.

Qualifications

• Must be able to handle large amounts of currency accurately.
• Ability to communicate effectively in a positive/upbeat fashion.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.

Responsibilities

• Raise and maintain Atlantis Guest Service skills to establish four-star standards.
• Increase Hotel revenue through commissionable opportunities.
• Work in a fast paced, high volume environment.
• Follow all company policies and procedures.
• Maintains a polite and professional demeanor at all times.
• Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred.
• Handling guests' mail, recording guests' comments, and restocking supplies.
• Other duties as assigned.

Skills

Currency handling

Positive communication

Interpersonal skills

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview:

Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties. All with a smile on their face!

Responsibilities:

• Raise and maintain Atlantis Guest Service skills to establish four-star standards
• Increase Hotel revenue through commissionable opportunities
• Work in a fast paced, high volume environment
• Follow all company policies and procedures
• Maintains a polite and professional demeanor at all times
• Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
• Handling guests' mail, recording guests' comments, and restocking supplies
• Other duties as assigned

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

• Must also be able to handle large amounts of currency accurately and efficiently
• Ability to communicate effectively in a positive/upbeat fashion
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.

*Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. *

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.