Lux Spa Concierge - Guest Experience Expert

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement savings plan

Tuition reimbursement program

Paid vacation

Holiday pay

Weekly resort prizes

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, Nevada, seeks a Spa Concierge to greet guests in a luxurious spa environment, manage scheduling, confirmations, and check-out procedures, and ensure outstanding guest satisfaction. You will guide guests through spa experiences, maintain organized work areas, and assist with service orientation.

Responsibilities include scheduling services for individuals and groups, updating lists, handling payments, and promoting spa offerings.

Qualifications

• Experience in guest services preferred.
• Adherence to appearance standards (no visible tattoos/piercings; appropriate hair color).
• Ability to promote spa services and process payments.

Responsibilities

• Schedule spa services for individuals and groups.
• Call guests to confirm appointments and answer questions about services.
• Update reservations and inform providers of changes; resolve scheduling issues.
• Check in guests and provide spa orientation; process payments; promote services.

Skills

Guest service

Scheduling

Cash handling

Tools

Spa reservations software

Job description

Atlantis Casino Resort Spa in Reno, Nevada, seeks a Spa Concierge to greet guests in a luxurious spa environment, manage scheduling, confirmations, and check-out procedures, and ensure outstanding guest satisfaction. You will guide guests through spa experiences, maintain organized work areas, and assist with service orientation.

Responsibilities include scheduling services for individuals and groups, updating lists, handling payments, and promoting spa offerings.