Guest Service Representative (part-time)

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement savings plan

Tuition Reimbursement Program

Paid Vacation

Holiday Pay

Weekly Resort Prizes

FREE daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV is looking for a Hotel Guest Service Representative to manage guest check-in/check-out and relay requests to relevant departments. You will contribute to four-star service through a warm, professional approach.

Responsibilities include handling guest inquiries, processing reservations, and maintaining accuracy in charges while upholding appearance standards and policies. A friendly, proactive attitude is essential.

Qualifications

• Must communicate effectively in a positive/upbeat fashion.
• Ability to handle currency accurately.
• Strong guest service orientation with interpersonal skills.
• Must adhere to appearance standards.

Responsibilities

• Check-in and check-out of hotel guests.
• Relay guest requests to departments (Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services).
• Maintain four-star service standards.
• Assist guests with mail, charges, and reservations.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Teamwork

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Overview:Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties. All with a smile on their face!Responsibilities:Raise and maintain Atlantis Guest Service skills to establish four-star standardsIncrease Hotel revenue through commissionable opportunitiesWork in a fast paced, high volume environmentFollow all company policies and proceduresMaintains a polite and professional demeanor at all timesRetrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurredHandling guests' mail, recording guests' comments, and restocking suppliesOther duties as assignedWhile performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.Qualifications:Must also be able to handle large amounts of currency accurately and efficientlyAbility to communicate effectively in a positive/upbeat fashionHave interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.***Must adhere to all appearance standards, including but not limited to no \"visible\" tattoos/piercings or unnatural hair colors. ***Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:Comprehensive benefits (medical, dental, vision, supplemental coverage)401K retirement savings plan + discretionary matchEducation Tuition Reimbursement ProgramPaid VacationHoliday PayWeekly Resort PrizesFREE daily mealInternal AdvancementWe believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.