Luxury Hotel Guest Service Specialist

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement savings plan

Tuition Reimbursement Program

Paid Vacation

Holiday Pay

Weekly Resort Prizes

FREE daily meal

Internal Advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV is looking for a Hotel Guest Service Representative to manage guest check-in/check-out and relay requests to relevant departments. You will contribute to four-star service through a warm, professional approach.

Responsibilities include handling guest inquiries, processing reservations, and maintaining accuracy in charges while upholding appearance standards and policies. A friendly, proactive attitude is essential.

Qualifications

• Must communicate effectively in a positive/upbeat fashion.
• Ability to handle currency accurately.
• Strong guest service orientation with interpersonal skills.
• Must adhere to appearance standards.

Responsibilities

• Check-in and check-out of hotel guests.
• Relay guest requests to departments (Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services).
• Maintain four-star service standards.
• Assist guests with mail, charges, and reservations.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Teamwork

Job description

Atlantis Casino Resort Spa in Reno, NV is looking for a Hotel Guest Service Representative to manage guest check-in/check-out and relay requests to relevant departments. You will contribute to four-star service through a warm, professional approach.

Responsibilities include handling guest inquiries, processing reservations, and maintaining accuracy in charges while upholding appearance standards and policies. A friendly, proactive attitude is essential.