Hotel GM: Strategy, Guest Experience & Team Leadership

Hotel Equities; Virgin (UT); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Performance Bonus Opportunity

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time (Where Used)

401(k) Retirement Plan

Cell Phone Allowance

Employee Assistance Program

Career Growth Opportunities

Reduced Hotel Rates

Employee Referral Program

Life Insurance

Flexible Spending Account

Exclusive Third-Party Discounts

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic General Manager to join our team. The GM will lead operations, deliver exceptional service, and drive the business toward its goals.

As the primary leader, you will oversee guest experiences, manage associates, ensure brand standards, and collaborate across departments to sustain performance and growth.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred for director-level roles.
• Experience in hotel or hospitality operations.
• Previous supervisory or leadership experience preferred for management roles.
• Strong communication, organizational, and problem-solving skills.
• Ability to analyze information and make sound operational decisions.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Responsibilities

• Provide strategic leadership for hotel operations and guest experiences.
• Drive financial performance by supporting revenue, profitability, labor and market-share goals.
• Lead assigned hotel operations and associates.
• Set expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement.
• Monitor performance and take action to achieve goals.
• Ensure compliance with standards, brand requirements, and company policies.
• Respond to guest concerns and support service-recovery culture.
• Manage schedules, staffing, supplies and resources.
• Review reports and trends to support decisions.
• Communicate with hotel leadership and departments.
• Support recruitment, onboarding, performance management, and succession planning.
• Perform other duties as assigned.

Skills

Strong communication

Organizational skills

Problem-solving

Leadership experience

Flexible hours

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Property Management Systems (PMS)

Hotel reporting platforms

Microsoft Office Suite

Department-specific systems

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic General Manager to join our team. The GM will lead operations, deliver exceptional service, and drive the business toward its goals.

As the primary leader, you will oversee guest experiences, manage associates, ensure brand standards, and collaborate across departments to sustain performance and growth.