Hotel GM: Guest Experience & Revenue Leader

GLMG Hotels; Hayward (WI); On-site; USD 75,000 - 100,000; Full time

Job summary

GLMG Hotels is seeking an experienced Hotel General Manager to lead full‑service operations, drive guest satisfaction, and deliver strong financial performance. You will oversee Front Office, F&B, Banquets, and Sales collaboration while developing high‑performing teams.

The role requires strategic leadership, brand compliance, and a relentless focus on service excellence and guest experiences across all departments.

Qualifications

• 5+ years of hotel management experience.
• Experience as General Manager or hotel operations leader.
• Strong understanding of financial performance and revenue management.
• Experience overseeing F&B operations, banquet services, or full-service hotel departments.
• Experience with hotel PMS such as HotelKey, OnQ, FOSSE, or Opera.

Responsibilities

• Lead daily hotel operations across front office, housekeeping, maintenance, F&B, and banquets.
• Drive guest satisfaction, safety, cleanliness, and brand standards.
• Oversee F&B operations and ensure quality and profitability.
• Develop and manage budgets, forecasts, and operating plans.
• Lead and coach department managers to high performance.
• Collaborate with Sales and Catering to maximize meetings and events.

Skills

Leadership

Financial acumen

Operations management

Guest satisfaction

Team development

Communication

Decision making

Education

Bachelor's degree in Hospitality or related field

Tools

HotelKey PMS

OnQ PMS

FOSSE PMS

Opera PMS

Job description

GLMG Hotels is seeking an experienced Hotel General Manager to lead full‑service operations, drive guest satisfaction, and deliver strong financial performance. You will oversee Front Office, F&B, Banquets, and Sales collaboration while developing high‑performing teams.

The role requires strategic leadership, brand compliance, and a relentless focus on service excellence and guest experiences across all departments.