Hotel GM: Ops Leader for Profit & Guest Experience

Sulekha.com New Media Pvt Ltd; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Sulekha.com New Media Pvt Ltd in Houston seeks an experienced hotel operations leader to oversee front office, sales, housekeeping, human resources, food and beverage, maintenance, accounting, team building and staff development. The role carries full P&L responsibility and requires driving guest satisfaction and operational excellence.

You will manage budgeting, revenue optimization, cost controls and safety programs, while aligning with brand standards and community engagement.

Responsibilities

• Effectively managing and overseeing all aspects of the hotel operations including front office, sales, housekeeping, human resources, food and beverage, maintenance, accounting, team building and staff development.
• Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Develop, prepare, execute and achieve financial goals.
• Manage all sources of revenue. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
• Responsible for the development and execution of business plans, including sales & marketing plans.
• Participate in sales activities, including sales calls, greeting clients, site inspections/tours. Maintain fair market share.
• Build and maintain rapport with associates and clients. Ensure 100% Guest satisfaction and strong employee engagement.
• Represent the hotel in appropriate hotel, tourism and business associations.
• Participate in community affairs and maintain positive public image for the hotel
• Implement, maintain and promote all Westmont policies & procedures.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and knows at all times where the hotel stands against budget.
• Oversee day-to-day operations. Physically inspect the property on a daily basis, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel. Control purchases and inventories.
• Recruit, supervise and evaluate direct reports.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
• Pledge to a dedication of obtaining the highest quality of guest and customer service

Job description

Sulekha.com New Media Pvt Ltd in Houston seeks an experienced hotel operations leader to oversee front office, sales, housekeeping, human resources, food and beverage, maintenance, accounting, team building and staff development. The role carries full P&L responsibility and requires driving guest satisfaction and operational excellence.

You will manage budgeting, revenue optimization, cost controls and safety programs, while aligning with brand standards and community engagement.