Hotel General Manager: Lead Guest Experience & Growth

Residence Inn Houston Westchase; Houston (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

HRI Hospitality seeks a seasoned General Manager to lead hotel operations and drive performance at a key Houston property. You will oversee Front Office, Housekeeping, Engineering, and Sales, while partnering with Revenue Management to optimize occupancy and profitability.

Applicants should have 3–5 years in hotel leadership, strong financial acumen, and a proven ability to build high-performing teams in a brand-driven environment.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent experience in hotel management will be considered.
• Minimum 3–5 years of hotel management experience, preferably as General Manager or Assistant General Manager.
• Proven track record of managing hotel operations and leading teams.

Responsibilities

• Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
• Lead, mentor, and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance, including budgeting, forecasting, and expense control.
• Ensure compliance with brand standards, safety regulations, and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain relationships with ownership, brand representatives, vendors, and community partners.
• Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.

Skills

Leadership

Communication

Revenue management

Budgeting

Forecasting

PMS

RMS

Microsoft Office

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred

Equivalent experience in hotel management will be considered

Tools

PMS

RMS

Microsoft Office Suite

Job description

HRI Hospitality seeks a seasoned General Manager to lead hotel operations and drive performance at a key Houston property. You will oversee Front Office, Housekeeping, Engineering, and Sales, while partnering with Revenue Management to optimize occupancy and profitability.

Applicants should have 3–5 years in hotel leadership, strong financial acumen, and a proven ability to build high-performing teams in a brand-driven environment.