Hotel General Manager: Lead Guest Experience & Profit

Sulekha.com New Media Pvt Ltd; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Sulekha.com New Media Pvt Ltd is seeking a dynamic General Manager Hotel to lead our hospitality team in Houston, TX. You will oversee all aspects of hotel operations, drive guest service excellence, manage budgets, and optimize revenue streams to maximize profitability.

Ideal candidates bring proven leadership in hotel/hospitality management, strong communication skills, and a strategic mindset for guest relations, staff development, and compliance with employment laws.

Qualifications

• Proven experience in hotel/hospitality management with supervisory responsibilities in a fast-paced environment.
• Strong leadership skills to manage diverse teams across departments.
• Excellent managerial communication to coordinate with staff, vendors, and guests.
• Bilingual or multilingual abilities are desirable to serve diverse clientele.

Responsibilities

• Oversee daily hotel operations including front desk, housekeeping, food & beverage, and maintenance.
• Lead hospitality teams to foster teamwork, accountability and growth.
• Manage budgets, revenue, expenses, and financial operations for profitability.
• Uphold guest service standards to deliver exceptional experiences and drive loyalty.
• Utilize PMS and reservation systems to optimize bookings and monitor occupancy.
• Coordinate HR activities including hiring, training, and evaluations, ensuring compliance.
• Develop revenue strategies through marketing, pricing, and promotions while managing budgets.
• Oversee guest relations, handle complaints, and ensure exceptional service at all touchpoints.
• Conduct property inspections to maintain cleanliness and safety.
• Lead night audit procedures to reconcile daily transactions.

Skills

Leadership

Communication

Bilingual

Revenue management

PMS proficiency

Guest relations

Budgeting

Staff supervision

Multi-department coordination

Tools

PMS software

Reservation systems

Phone systems

Job description

Sulekha.com New Media Pvt Ltd is seeking a dynamic General Manager Hotel to lead our hospitality team in Houston, TX. You will oversee all aspects of hotel operations, drive guest service excellence, manage budgets, and optimize revenue streams to maximize profitability.

Ideal candidates bring proven leadership in hotel/hospitality management, strong communication skills, and a strategic mindset for guest relations, staff development, and compliance with employment laws.